Shipping policy

Order Processing

Once the order is confirmed and the payment is received, it will take about 21 working days for an order to be dispatched from our studio. Weekends and public holidays are not considered as working days. During season time, in case of any delay in the production, you will be informed within the first 7 working days. No exchange or return on any product ordered through our website. 

Custom Orders

Once a custom order is confirmed, we will not be able to make changes to the order. This includes size changes, style changes, quantities, etc. Any other requests are at the discretion of EZRA. 

Payment

All orders are to be paid in the full amount due, plus shipping fees and any taxes and/or duties associated with the Product at the time you place your order.

Please check the payment options at checkout for delivery. No C.O.D. orders can be accepted.

Domestic 

Standard shipping charges are applicable for domestic couriers. 

International, Duties and Taxes 

International shipping charges may vary from country to country. 

For international shipping, you may have to pay additional duty charges, if levied when the product reaches your country.

EZRA takes no responsibility for non-delivery of orders due to unsettled duty/tax charges, and will provide no refund for the same. 

International orders will be delivered in 30 days (excluding public holidays)  from the time the order is placed. However if the outfit is ready in stock or if the order is ready before time , it will be dispatched earlier. 

If in case the shipping address provided by the customer is incorrect due to which we are unable to deliver to you, in that case the order will be considered completed and no refund will be made. EZRA will not be liable for delays resulting from incomplete address listings. In such cases the customer will have to bear the reshipping charges. 

Delivery details will be provided by the company to customers through mail with expected delivery date and with consignment no. for tracking the product delivery.

We do not encourage delivery to P.O. boxes or any other destination where the recipient is not identifiable because of the risk involved due to the value of the goods.

RETURN AND EXCHANGE POLICY

Note that you will not be entitled to cancel or return an order for any customised or made to order item unless the product is faulty or not as discussed. 

Before you return our product, please take a moment to understand how our products are made. All our products are handmade by our karigars, resulting in each product being unique and slightly different from each other.

If upon receiving your order you find anything damaged in transit please drop us a line. We would be happy to provide an exchange. All products should be returned with the tags intact and in their original packaging, in an unwashed and undamaged condition.

Once the merchandise has been checked, you will receive an email confirming that your return has been accepted. Cost of the return will be borne by the customer.

Please be careful while trying on items (especially lipstick stains). Items should be returned in an unused condition as EZRA holds the right to not accept returns in case the product appears to be used or damaged. We accept returns within 10 days of purchase. In exchange you can reorder any product of the same price.

Pieces bought in sale are non-refundable.

TERMS AND CONDITIONS

Product Disclaimer

EZRA and its affiliates attempt to be as accurate as possible.

All of our fabrics are natural and most of our pieces are hand-dyed by our skilled artisans. Due to its hand-made nature, there could be variations in the feel of the fabric, colour and technique of the actual product. Fall and drape of some of the products may also vary according to the fabrics. Kindly bear this in mind while placing your order.

Please verify your size before placing an order. You can do so by referring to our size chart.

Website Content

All the content on this website, including the product descriptions and the prices are subject to change without prior notice.

Care Instructions

Each product is specially dyed and curated for you, PLEASE REMEMBER TO DRY CLEAN ONLY.

EZRA does not take any responsibility for any colour bleeds or fading of any fabric. Rectification of any such issue will have additional charges which will be borne by the customer. 

Copyright

All content on this site (products, logo, icons, images, texts, data) are property of EZRA. You are not allowed to download, modify or reproduce any content without our permission in any form or for any reason whatsoever.

You are not allowed to link this website with any other website or document without a written permission. Any violation on our trademark will be liable for legal action.

No Compensation Policy

If the quality of any products, services, information, or other material purchased or obtained by you through the Website did not meet your expectations, no compensation will be given as per the Return and Exchange policy. The customer cannot request compensation for any reason, including but not limited to: any variation in the finish or appearance of the final product; any delay in delivery caused by unforeseen circumstances; any special, incidental, indirect or consequential damage of any kind caused by a product; missed opportunities to avail certain discounts; any issue with our Delivery partners or their personnel; any voucher which got deactivated due to the end of expiry date; unavailability of items which the customer tried to purchase etc. Unreasonable and unlawful requests for compensation will be treated as loss to business cases. EZRA holds the rights to cancel orders and block accounts of such customers without any prior notice.

Delivery

EZRA will make a maximum of two attempts to deliver your order. In case the customer is not reachable or does not accept delivery of products in these attempts EZRA reserves the right to cancel the order(s) at its discretion.

An estimated delivery time is displayed on the Order Summary page. On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location. Sometimes, delivery may take longer due to bad weather, flight delays, political disruptions and other unforeseen circumstances.

In such cases, we will proactively reach out to you. Please check your emails regularly for such updates. The Buyer agrees that the title to the goods is transferred to the buyer at the time of placing the Order and dispatch confirmation thereof irrespective of Shipping of Goods and/or COD which are to be done in due course being a separate chargeable facilities.

Cancellation of Fraudulent/Loss to business Orders

To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, EZRA reserves the right to cancel all past, pending and future orders without any liability. EZRA also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on website and stock unavailability. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed to your Card Account. Any promotional voucher used for the cancelled orders may not be refunded.

• The customer may be considered fraudulent if any of the following scenarios are met
• Customer fails to produce adequate documents during the payment details verification
• Misuse of another customer’s phone/email
• Customer uses invalid email and phone no
• Customer refuses to pay for an order
• Customer is involved in the snatch and run for any order

Pricing Policy

All prices are stated in Indian Rupees and are subject to change, at any time and without notice. EZRA reserves the right to change prices without prior notice at any time. EZRA carries out checks on a regular basis to ensure that the prices shown are correct. However, certain prices may be impacted by an error or a glitch.